To initiate a return or exchange, please visit our Returns Center

Return or Exchange Your Order Here


What is your return policy?

We will gladly accept returns and exchanges within 90 days of your order purchase date. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached. All shipping fees paid on your original order are non-refundable.

Can I make an exchange?

Yes, Veiled now offers easy exchanges. You can exchange your item for the same item in another size seamlessly, or exchange your product for a completely new item of your choice.

What items cannot be returned?

All items marked down 50% off or more are considered final sale and ineligible for a refund.

All Off the Rack items, gift cards, gift boxes, scrunchies, $4.99 hijabs and hijab value sets are considered final sale and cannot be returned or refunded.

Do you offer free returns?

We offer free returns for U.S. exchanges and refunds to store credit. For hijab only exchanges there is a $5 fee. For all original payment method returns the cost of the return is deducted from your final refund. For international orders, the customer is responsible for returning their items using a local carrier (Canada Post, Royal Mail, etc) and is responsible for the return shipping fees.

What if I received a damaged or defective product?

We offer 100% money back guarantee on all of our products! If your product is not 100% perfect we will offer you a full refund or replacement. We can ship you a new product at no additional cost to you. You can email our Customer Care team at any time at contact@veiledcollection.com.

Do you offer a product quality guarantee even after I wear the item?

Yes, we want you to be 100% satisfied with your items even after you've worn them. We guarantee our products will last with the proper care. If your product rips, tears or breaks we will gladly replace it at no cost. You can email our Customer Care team at any time at contact@veiledcollection.com. 

This policy has taken effect on 1/21/2022

 

made with love

All of our products are designed in house, and produced using ethical sweatshop-free labor.