Thank you for taking the time to share your feedback with us. We truly appreciate your honest review and are glad to hear that you found the quality of our product to be nice.
We're sorry to learn about the issues you encountered with the zipper and the sizing of the garment. Your satisfaction is important to us, and we take your feedback seriously as it helps us improve our products and services.
Regarding the zipper issue, we apologize for any inconvenience this may have caused. We'll certainly look into this matter further to ensure that future products meet our quality standards.
Additionally, we appreciate your insight regarding the sizing discrepancy. We understand how frustrating it can be when sizing doesn't align with expectations. We'll review our sizing charts to see if any adjustments are needed to provide a more accurate fit for our customers.
If you haven't already, we encourage you to reach out to our customer service team regarding the sizing issue. We would like to hear more feedback regarding this style. We'd be happy to assist you with the return process and help you find a size that works better for your mom.
Once again, thank you for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to serve you better in the future.
Warm regards,
Veiled