Our Policy

We want you to be 100% satisfied with your purchase from Veiled Collection. We will gladly accept returns of unworn, unwashed, undamaged or defective merchandise purchased online for a full refund within 20 days of your purchase date.

Items marked ‘Final Sale', all sale or clearance clothing items, all sale, discounted and $5.99 hijabs, hijabs opened from their original packaging, and all hijab accessories are non-refundable and will not be accepted for a return, refund or store credit. All items purchased during semi-annual sales, Black Friday sales, promotions or discount codes for 35% off the more, or seasonal sales can only be refunded as store credit.

Refunds will be made in the form of the original payment or a gift card to our store, whichever you prefer. Shipping fees are non-refundable. All return shipping costs for regular refunds are to be paid for by the customer. For a limited time we are offering Free Returns for all Store Credit Refunds on U.S. purchases.

We cannot accept items for a refund or store credit outside of the 20 day return period. Items must be received in their original, resellable condition with the original tags attached. If any items received are not in pristine condition you will not be eligible for a full refund and the items will be returned to you and/or you will be charged a 50% restocking fee.

Our Money-Back Guarantee

We guarantee our merchandise to be in perfect condition and free of any manufacturing defects and will accept any defective or damaged item for a full refund. You must send us an email with photos of your defective item prior to sending it back to us for a full refund.

Free Returns

For a limited time we are offering Free Returns for all Store Credit Refunds on U.S. purchases. All return shipping costs will be deducted from your final refund for refunds to your original payment method, or for purchases outside of the U.S.

How to Return your Veiled Collection Item

If you would like to return the items you purchased please proceed to our Online Returns Portal system to receive a return approval and step-by-step instructions. You must obtain a return approval and return label prior to sending your items back to us. Any returns received without a return approval will be sent back to you.

Returns are quick and easy! 

1. Login to your Veiled Collection account and open your Order History. If you do not have an account you can find your order number in your order confirmation email.

2. Locate the order number for the items you are returning.

3. Then go to veiledcollection.com/a/returns enter your order number and the email address used to make your purchase.

4. Choose the item(s) you would like to return. 

5. Choose your refund method - we currently offer store credit and refunds to your original payment method.

6. Once your request has been submitted you will receive a return approval email and return request number which will include instructions on how to send your item(s) back and a pre-paid return shipping label.

*Please note: Veiled Collection is not responsible for shipping fees or lost returns. You will be refunded for the items returned, not the shipping costs or any customs/duty fees you might have incurred upon receiving your order.