SHIPPING AND HANDLING POLICY
We ship worldwide. Merchandise will be sent within 24-48 business hours from the order date and will take 3-10 business days for standard delivery anywhere within the United States. Standard International shipping will take 10-20 business days. Please note that VEILED COLLECTION is not responsible for any potential delay after your item has been shipped as ship times do vary depending on your package origin and destination. Additional customs fees do apply for orders outside of the United States. For more information on those fees please contact your postal office or local government. VEILED COLLECTION does not enforce these fees so we are not able to waive the fee upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees of $34.99 are non refundable. Please see our FAQ section for more detailed information on shipping options we provide for your country.
Please note all Express, Expedited, and International parcels MUST be shipped to the billing address of the cardholder. In the event your billing address and shipping address do not match your order will be placed on hold and you will be contacted by one of our customer service representatives.
VEILED COLLECTION does not assume responsibility for any lost, stolen or damaged packages. Additionally, any orders placed with an invalid, incomplete or incorrect address will not be refunded for unless parcel is returned to our facility. If the parcel is returned to our facility you will receive an email from our customer support. ALL shipping fees will be deducted from the final refund plus a 10-20% restocking fee in the event that a package is returned to our facility.
In the event that a package is marked as “DELIVERED” and you still have not received it, you must contact USPS first. If after 14 business days your package is still not received please email our customer support for assistance.
Regular priced Items bought on VEILEDCOLLECTION.com will gladly be accepted for a refund or exchange within 20 days of the purchase date. All merchandise must be received back in its original form within 20 days of the purchase date, otherwise will not be refunded for and will be sent back to you. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs which are non refundable. All tags must be attached when returned. In the event of a return or exchange ALL shipping costs must be paid for by the buyer or will be deducted from final refund amount. PLEASE NOTE THAT ALL ITEMS MARKED FINAL SALE, AND HIJABS ARE A FINAL SALE. No refunds or credit will be awarded for such items. If such items are returned a $25.00 charge will be made to your account and the items will be returned to you. Please note all items purchased with a coupon code are FINAL SALE and may ONLY be awarded a refund as store credit in the event of a return. To make a return or exchange please send us an email at firstname.lastname@example.org with your order number to receive a return approval form. Once your return parcel is received processing time is 7-10 business days to process your return.
All international orders must have returned postage dating no later than 7 days from the date it was received. Any international returns received later than 60 days from the order date will be returned back to the sender.
For any return enquires please contact us at email@example.com. You will receive a response within 24-48 business hours.