Free shipping on all US orders over $99!
Enjoy fast & free shipping on all U.S. orders over $99! Orders typically take 24-48 business hours to process and leave our facility. Once your order leaves our facility it'll be at your doorstep within 2-7 business days.
Need it sooner? We offer expedited and express shipping options for those last minute necessities.
Canada Shipping Options
We offer fast, reliable and free shipping to Canada on all orders over $200. Orders under $200 can enjoy our collection for a shipping rate as low as $15.95. Orders typically take 24-48 business hours to process and leave our facility. Express shipping options are also available.
International Shipping Options
Orders typically take 24-48 business hours to process and leave our facility. International shipping rates are calculated based on your order value and weight. We currently offer economy options, and express shipping via UPS or DHL for faster delivery. Shipping times vary from country to country.
Customs Fees, Duties & Taxes
Additional customs fees may apply for orders outside of the United States. For more information on those fees please contact your postal office or local government or send us an email at firstname.lastname@example.org for more information. Veiled Collection is not responsible for the fees issued.
Veiled Collection is not responsible for any parcel(s) a customer refuses to pay customs fees for and will not refund any order which has been not been sent back to our facility. Veiled Collection is not held responsible for any fees issued by customs which have not been paid for by the customer. Veiled Collection is not to be held responsible for delays to your shipment due to the carrier or postal holds issued by your country.
We want you to be 100% satisfied with your purchase from Veiled Collection. We will gladly accept returns of unworn, unwashed, undamaged or defective merchandise purchased online for a full refund within 20 days of your purchase date.
Items marked ‘Final Sale’, all sale or discounted hijabs, hijabs opened from their original packaging, and all hijab accessories are non-refundable. All items purchased during semi-annual sales, Black Friday sales, promotions or discount codes for 35% off the more, or seasonal sales can only be refunded as store credit.
Refunds will be made in the form of the original payment or a gift card to our store, whichever you prefer. Shipping fees are non-refundable. All return shipping costs for regular refunds are to be paid for by the customer. For a limited time we are offering Free Returns for all Store Credit Refunds on U.S. purchases.
We cannot accept items for a refund or store credit outside of the 20 day return period. Items must be received in their original, resellable condition with the original tags attached. If any items received are not in pristine condition you will not be be eligible for a full refund and the items will returned to you and/or you will be charged a 50% restocking fee.
Our Money-Back Guarantee
We guarantee our merchandise to be in perfect condition and free of any manufacturing defects and will accept any defective or damaged item for a full refund.
For a limited time we are offering Free Returns for all Store Credit Refunds on U.S. purchases. All return shipping costs will be deducted from your final refund for refunds to your original payment method, or for purchases outside of the U.S.
How to Return your Veiled Collection Item
If you would like to return the items you purchased please proceed to our Online Returns Portal system to receive a return approval and step-by-step instructions.
Returns are quick and easy!
1. Login to your Veiled Collection account and open your Order History.
2. Locate the order number for the items you are returning.
3. Then go to veiledcollection.com/a/returns enter your order number and the email address used to make your purchase.
4. Choose the item(s) you would like to return.
5. Choose your refund method - we currently offer store credit and refunds to your original payment method.
6. Once your request has been submitted you will receive a return approval email and return request number which will include instructions on how to send your item(s) back and a pre-paid return shipping label.
Return Address: 3 Computer Dr W, Suite 105, Albany NY 12205
*Please note: Veiled Collection is not responsible for shipping fees or lost returns. You will be refunded for the items returned, not the shipping costs or any customs/duty fees you might have incurred upon receiving your order.